CUSTOMER CARE

How can I contact your customer care?
You can get in touch with us by sending an email at contact@dubini.co.uk
Our business hours are Monday – Friday from 10:00 am to 6:00 pm (GTM)

Can I order from outside the U.K?
Yes, we do ship internationally.

Please note that at the moment we offer a Delivery Duty Unpaid system which means that you will be charged at checkout for the item(s) purchased and shipping cost only. Import duty and tax costs will be invoiced to you directly by the courier upon delivery. If you would like to know the approximate amount of the import tax and duty for your particular purchase, please contact us at contact@dubini.co.uk

What are the delivery rates and times?
Express 1-3 Working Days: £25
Standard 5-6 Working Days: £10

Please note that delivery times are for in stock products only and all deliveries are tracked and must be signed for.
Orders places after 4:00 pm (GMT) will be processed the day after.

Can I have my order gift-wrapped?
All orders come beautifully gift-wrapped and packed in our signature boxes and pouches.

How will I know if my order has been received?
An automated confirmation email will be sent to you as the order is being processed.

What is the returns and refund policy?
We hope that you will be delighted with your order. However, if within 14 days of purchase you change your mind, we will be happy to offer you a store credit or full refund of the original transaction (shipping cost excluded). Please note that goods have to be returned at your own expense and in perfect condition, unworn and in their original undamaged packaging.

Please contact us at contact@dubini.co.uk and we will advise you.

Which methods of payment are acceptable?
You can pay using major credit cards. Acceptable cards include: MasterCard®, Visa®, American Express® and JCB®.

Payments made online are debited in Pound Sterling (GBP).

Is it safe to shop on the Dubini.co.uk website?
We have taken the utmost care to ensure that payments are handled securely.

All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

All orders placed with Dubini undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring.

Lastly, to help ensure that your shopping experience is safe, simple, and secure, Dubini uses Secure Socket Layer (SSL) technology.