Shipping & Returns

We offer several convenient shipping methods for online orders:

 

  1. FREE Standard Ground Shipping
  2. 2­ Day Flat­ Rate Delivery
  3. Overnight Delivery

 

 

  • FREE Standard Ground Shipping
    Delivery Times*: 2­-10 Business Days
  • 2­ Day Delivery
    Delivery Times*: 2 Business Days**
  • Overnight Delivery
    Delivery Times*: 1 Business Day**
    *Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days

 

You can track your order at any time online through your Fedex tracking code located on your emailed receipt.

 

Multiple Shipments:
Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat­ rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

 

RETURN OF GOODS:

  1. To return a Product purchased on the Website, please request a Return Authorization (RA) number within 7 days of receiving your order by emailing shop@dubini.co.uk with your order number and the reason for your return.

  2. Your item must be shipped to us within 5 days of receiving your RA number. We will accept returns on full­ priced merchandise with their original packaging and tickets. Merchandise must be unused, unworn and in an unaltered condition. We cannot offer returns or refunds for the following reasons: in the event that your piece was made on special order/bespoke or earrings for hygienic purposes.

  3. You are responsible for the cost of return shipping for this item back to us. We only offer exchanges for alternate sizes within the same style as the order originally placed or we can issue a credit note to be used on other products.

  4. DUBINI takes special care to handcraft unique Products. While all items are closely quality controlled, if you are not entirely satisfied with your item, please email shop@dubini.co.uk immediately and we can assist you.

  5. For a full list of product care information, please visit our Product Care page.

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